How do I reset a passphrase?

Hushmail Business and Healthcare customers who are using custom domains can reset passphrases for users on their domain who have lost or forgotten their passphrases.

This action can only be done by an administrator on a custom domain.

Watch: Resetting a users passphrase

To reset a user's passphrase you will need:

1. To be able to access the passphrase shadows folder in your administrator account.
2. To be able to find an entry for the account that needs its passphrase reset in the passphrase shadows folder in your administrator account.
3. To be able to sign into Hushtools with your administrator account.

To access a passphrase shadow entry:

1. Sign into the Hushmail administrator account.
2. Click on the mail folder named Passphrase Shadows
3. Open the most recent email for the account whose passphrase you wish to reset. 
4. Copy the entry that is included in the message, as you will need this to reset the passphrase. The entry is called a passphrase component.

To reset a passphrase, please follow these steps:

1. Sign into Hushtools with your administrator account.
2. Click on Users, followed by Show all users to display a list of users on your domain. 
3. Click the edit link next to the user name you wish to reset the passphrase for.
4. Click Reset Passphrase
5. Paste the passphrase component into the field named Paste one of the passphrase components required for reset
6. Enter your new passphrase in the field labeled Enter the new passphrase and confirm the passphrase.
7. Click OK. You will now be able to sign into the account using the new passphrase.

Note: Customers with legacy plans not listed on our website might not have passphrase recovery enabled. You may contact us to have this feature enabled. This is not a retroactive solution. If the passphrase is already lost and the feature was not enabled, then enabling it after will not allow you to reset the passphrase

Related Articles:

Cant remember your passphrase?

Changing your passphrase