Deactivate or delete a user account

As the administrator of a custom domain (like yourpractice.com), you may need to deactivate or delete user accounts from time to time.

Deactivating a user is a temporary action, allowing you to reactivate their account later. Deleting a user, on the other hand, is permanent and cannot be undone. Follow the steps below to either temporarily deactivate or permanently delete a user account on your domain.

To temporarily deactivate a user account:

1. Sign in to Hushtools using your domain's administrator account.
2. Click Users (on the left side of the page).
3. Click Show all users. A list of your user accounts will be displayed.
4. Click Edit next to the user account you would like to deactivate.
5. Click Status and select Customer Deactivated.
6. Click OK.

To permanently delete a user account:

1. Sign in to Hushtools using your domain's administrator account.
2. Click Users (on the left side of the page).
3. Click Show all users. A list of your user accounts will be displayed.
4. Click Edit next to the user account you would like to delete.
5. Click Delete user.
6. Click OK.

If you have any trouble deactivating or deleting a user account, feel free to reach out to Customer Care on our contact page so we can help.