Resetting a users passphrase
If one of your users has lost or forgotten their passphrase, and you're the administrator of a Hushmail account with your website name or a custom domain, you can reset the passphrase for them. This guide will walk you through the process, step by step.
Note: Only an administrator with access to a passphrase component can can reset a users passphrase. Below, we’ll explain how to locate the component and complete the passphrase reset.
Watch: Resetting a users passphrase
To reset a user's passphrase you will need:
- To be able to access the passphrase shadows folder in your administrator account.
- To be able to find an entry for the account that needs its passphrase reset in the passphrase shadows folder in your administrator account.
- To be able to sign into Hushtools with your administrator account.
Accessing a passphrase component
- Sign in to your Hushmail administrator account.
- Open the folder named Passphrase Shadows.
- Find and open the most recent message for the account that needs its passphrase reset.
- Copy the text from the message. You’ll need this for the reset.
Resetting the passphrase
- Sign into Hushtools with your administrator account.
- Go to Users, then click Show all users to view a list of users on your domain.
- Click Edit next to the user whose passphrase needs to be reset.
- Select Reset Passphrase.
- Paste the text you copied into the field labeled Paste one of the passphrase components required for reset.
- Enter and confirm the new passphrase in the Enter the new passphrase field.
- Click OK.
The passphrase has now been reset, and the user can sign in with their new passphrase.
Note: Customers with legacy plans not listed on our website might not have passphrase recovery enabled. You may contact us to have this feature enabled. This is not a retroactive solution. If the passphrase is already lost and the feature was not enabled, then enabling it after will not allow you to reset the passphrase