Can't see your folders in Mac Mail after moving to the new Hushmail?

Please note: This article is for Hushmail Premium with Desktop Access and Hushmail Business with Desktop Access subscribers who have been granted access to the new Hushmail.

If you can no longer see all of your folders in Mac Mail after being granted access to the new Hushmail, follow these steps to bring them back:

  1. In Mac Mail, open the Mail menu and choose Preferences.


  2. Select the Advanced tab.


  3. Remove INBOX from the IMAP Path Prefix field.


  4. Close the Accounts window to save your changes.
  5. Close Mac Mail.
  6. Open Mac Mail and your folders will be available.

Related article: Configure Mac Mail to use the Sent, Trash, Drafts and Junk folders in your Hushmail account.