Help Topics/Hushmail Business/Getting started

Step by step setup guide

posted this on December 6, 2010, 16:56

The following step by step guide will help you get started with Hushmail Business:

What you will need: Your Primary email address, Your Hushmail Business Customer ID, and your Domain name. All of this information can be found in your Hushmail Business Setup Email. If you are unable to locate this information please contact us

Step 1: Create your primary email account

Your primary account was created when you signed up for Hushmail Business. You can use your primary account to manage your service and to communicate with our customer support team.

Step 2: Add additional email accounts

If you are moving your domain from another email service provider, you should add any additional email accounts now. If you are using a new email domain, you can move on to Step 3 and return to this step at your convenience.


1) Go to enter the full email address of the user account you wish to create, and click Add new user


2)  Next, chose your passphrase, re-type your passphrase, enter your Customer ID and click Create account now



3) Your account has now been created, and you should now see the following confirmation.




Each time you create a new email account you will need to enter your Customer ID (16 digits alphanumeric). This is to prevent unauthorized use of your email service.

Step 3: Update your MX records

You must update your MX records before your Hushmail Business email accounts will begin receiving incoming email. This is typically done through the website of your domain registrar or Internet service provider.

Please note that it can take a while (usually 2-3 hours, but sometimes as long as two weeks) before changes to your domain's MX records are picked up by all servers across the Internet. During the transition period, some email may still be delivered to your old email service provider.

We recognize that changing MX records is the most difficult step for many customers, so if you get stuck please don't hesitate to contact us and we'll help you through it. You can also forward the information below to your domain registrar's technical support department, and they will know what to do with it.

To update your MX records, sign in to your domain registrar or Internet service provider website and update your MX records as described below. The exact labels on your service provider's website will vary, but the basic information you will need to provide is as follows (two entries):

Type: MX
Host or server name:
Priority: 10

Type: MX
Host or server name:
Priority: 10

Important notice: For customers moving from another email service provider: After you update your MX records, existing email accounts hosted by your previous service provider will stop receiving email, permanently. If this is not what you intended, please contact us to discuss alternative options.

Congratulations, you have successfully set up Hushmail Business email service for


Signing in to your accounts:

You can sign in to your email account(s) at:

Desktop Access

If you have subscribed to our Desktop Access service, you will be able to find configuration instructions for Outlook and other desktop email programs in our POP & IMAP help section


Creating a login from your own website:

Your webmaster will need to add the following HTML code to your website:

----- Begin HTML code -----

<h1>Sign in to YOURDOMAIN webmail</h1> <form action="" method="POST"> <label for="hush_username">Email username:</label><br/> <input type="text" id="hush_username" name="hush_username"/> <input type="submit" value="Sign in"/> <input type="hidden" name="hush_domain" value="YOURDOMAINt"/> <input type="hidden" name="hush_customerid" value="YOUR_CUSTOMER_ID"/> <input type="hidden" name="hush_exitpage" value="http://YOURDOMAIN"/> </form>
----- End HTML code -----

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